Being able to get in touch with your shared web hosting supplier any time you have any kind of questions or encounter any difficulties is important and how fast they'll respond and take action is often essential, in particular when your site is business-oriented, as longer downtime could mean losing potential clients. The support options are a way to distinguish actual providers from resellers. The second typically reply just to emails or support tickets and you'll need to wait for a day or even more to get an answer. When your problem involves several replies, you could end up losing a few days to have a basic problem resolved. Using the services of a genuine and reputable website hosting provider, you'll be able to contact the support at any moment and receive a timely response whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all our shared web hosting packages are twenty-four-seven, therefore you can forget about waiting for a couple of days to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email message. If you do have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You are able to choose the most appropriate way to contact us based on where you are or what kind of equipment you use. We can easily assist you for more or less any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and common queries. Our representatives can help you select the ideal plan or offer you details about our servers, in order to confirm whether the system requirements for your sites are met. If you are an active customer, you will also be able to contact us through electronic mail or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that if you use these 2 methods of contact, you'll receive a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other service providers, even big ones, you are able to compare the response time considering that it often takes a full day for them to handle a ticket.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you won't need to wait for more than 1 hour so as to get help for any problem that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets that you open through your billing Control Panel or email messages that you send to our tech support team. We also have local telephone numbers in a couple of countries around the globe plus a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the various ways of communication, so regardless what your question or issue is, there's always someone to assist you without delay. In case you need assistance with third-party software, that you cannot install or which gives you problems, you can take advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have timely support in general, let alone if you run an entire server, that's why each dedicated server that we provide includes 24/7 support with one-hour response time warranty whatever the matter. The service is free of cost for any type of problems with your server or the software that was installed by our admins through the setup, so you can get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you could send an email, and the actual reply time for both rarely exceeds 30 mins since we have administrators available 24-7-365. In case you need general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you could employ our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, which you're able to include to your server package through the billing Control Panel.