A ticketing system is the most widespread means of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to handle a problem that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. Thus, all replies given by either party will be stored in one and the same location in the event that somebody else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will have to log in and out of at least two accounts to complete a certain task or to touch base with the hosting company’s help desk support staff. If you would like to administer a couple of domain names and each one is hosted in a different account, you will need to use even more accounts simultaneously. It could also take a significant span of time for the provider to respond to your ticket requests.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans
feature an integrated ticketing system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., eliminating the necessity to sign in and out of different interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can open a ticket with several mouse clicks without having to leave your Control Panel. During the process, you can select a category and our system will present you with a variety of articles, which will supply you with more info and which may help you fix any particular problem before you actually submit a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more convenient to manage everything from a single location, which is the reason why we have integrated a ticketing system into the custom-created Hepsia Control Panel, which comes with each single semi-dedicated server
plan. This will allow you to handle the communication with our customer care staff along with your hard drive space, which goes to say that you will not need to memorize an additional log-in name for a different system. You will be able to send a new ticket or to check the status of an old one with less than a few mouse clicks whilst you’re browsing the files within your account. Plus, you can go through older tickets using a clever search box or take a look at applicable FAQ articles, which contain solutions to commonly met challenges. The built-in ticketing system is strictly monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there will always be someone to assist you.