A ticketing system is the most widespread means of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to handle a problem that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. Thus, all replies given by either party will be stored in one and the same location in the event that somebody else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will have to log in and out of at least two accounts to complete a certain task or to touch base with the hosting company’s help desk support staff. If you would like to administer a couple of domain names and each one is hosted in a different account, you will need to use even more accounts simultaneously. It could also take a significant span of time for the provider to respond to your ticket requests.