A live chat is one of the methods of communication provided by some hosting companies as part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical support. This method of contact is quicker compared to a support ticket and it will make it less likely to misunderstand or misspell a word in comparison to a phone call with a representative. Furthermore, when the issue that you experience requires some time to be reviewed and taken care of, you're able to do something else in the meantime instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service absolutely free provided that you have Internet accessibility even if your website hosting provider is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
We supply a live chat support service for all shared web hosting plans that we offer and we will assist you with almost everything live. If you do not have an account with us yet, we are able to provide you with more info about the packages to help you to pick the most suitable package. In case you are an active customer, we're able to help you with any general or billing issue and with various common tech matters, such as an e-mail address setup in a desktop email client. If you are unable to give us a call for whatever reason or you're in some country where we don't have a local phone number, our live chat will be the best choice to contact us. Certainly, some situations require extra time to investigate and test, therefore you'll have to open a ticket to our technicians, still, we can save you time and help you with lots of problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as standard with our services, so any time you have any questions regarding our Linux semi-dedicated servers, you can get in touch with our customer support team anytime regardless if you have already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and troubles, still we can help you with various tech questions as well. We can help you choose the ideal plan for your web sites in case you do not have an account yet, we can answer any kind of billing questions or concerns you could have or we can assist you with installing your new email address on your PC or smart phone - all of this will be done promptly because our live chat service is available all day, every single day. No matter when you need support, you're able to talk with an agent and save a lot of time.