Should you ever face a problem with your site and be unable to handle it yourself, ask the web hosting company’s tech support staff to assist you to get the website back online. A swift solution would be the best-case scenario, but lots of hosting companies answer within 24 hours and even more, especially if you’re doing business with a reseller. Even if your problem can be quickly sorted out, your website may not function properly or it may not be available at all for a longer stretch of time, so you may lose prospective customers because it is rather unlikely that anybody would enthusiastically revisit a website that’s faulty. Speaking of which, you should make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed manner. If a web application update doesn’t go as planned or you erase something incidentally, for example, the site must be fixed speedily so as to prevent extended unavailability.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using any of our shared web hosting plans and you have an inquiry or stumble upon an obstacle, you can contact us 24x7 by submitting a customer support ticket or by writing an email and we’ll make sure that you receive an answer in less than sixty minutes. In case the issue can be sorted out, we will do it before we respond, while if there is something that you need to do on your end, we will provide you with all the necessary information – what workable solutions to try, what settings to check, etc. Usually, you’ll get an answer within less than half an hour, which means that waiting around for hours and hours or even for more than 1 day to receive assistance is something impossible. Our 60-minute reply guarantee is valid for any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will get a reply within sixty minutes max. You can contact us whenever you need in regard to technical, general or billing issues and considering that we’re working 24 hours a day, 7 days a week, you will invariably receive support in no time. Based on the particular issue or question, we’ll provide you with more info, resolve the complication if it has been caused by something that is within our reach or inform you what steps to take if you have to update a given setting for a web-based app that we do not have access to. You can forget about waiting for a day for every single reply. The fact is, in most cases we respond to tickets and emails within no more than 20-25 minutes.