If you have ever had a shared web hosting account before or you've dealt with any other kind of online service, you probably know from your personal experience that for many things it's better to speak with a live person on the phone instead of exchange support tickets or email messages. In order to find out more about a specific service before you decide to buy it or if something small should be done, for instance, it'll be far easier and faster to do it in real time. When you're given the option to contact representatives over the phone, it's very likely that you are working with an actual website hosting supplier, not a reseller. The level of support that you will get over the phone differs between different companies - from general matters to expert technical support. Generally most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved through email or tickets.
Phone Support in Shared Web Hosting
All of our shared web hosting
packages offer phone support fourteen hrs per day even on official holidays, so that if you don't have an account yet, you will be able to call and find out more about our services or if we meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you can call the number that is closer to you. In case you are an existing customer, we can assist you timely with all the general and billing matters and with multiple tech matters so as to save you time and efforts - we are aware of the fact that in some cases it is much easier speak with a live person to get things done instantly. Certainly, some problems cannot be taken care of on the telephone, so if this is the case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours per day as part of the support services for every single semi-dedicated server
package that we offer. Considering that some issues are more difficult and time-consuming, you may need to open a support ticket in case you come across such a problem, still for all of your general, billing or small-scale technical issues you can always call us and we'll help you instantly to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your sites on our leading-edge cloud platform or you can get any other general information about our semi-dedicated services. We have local numbers in the U.S.A., Great Britain and Australia as well as a global number, therefore you're able to call the one that is nearer to your region.