Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be responded to within maximum 60 min after the ticket or e–mail was submitted. If your issue needs additional assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner and will leave a note to inform you that more time will be needed for finding the optimal solution. If you make use of the Optional Admin Services package, all of the server management tasks included there will be completed whenever you like.
A Topflight Customer Care Service
If you require help working with our Website Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, do get in touch with our client support team at any time via the ticketing system. Furthermore, in case you require assistance administering your server, you can make use of our Optional Admin Services package, which includes weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting procedures, backup hard disk storage space, etc.
An Intuitive Help Area
Every dedicated web hosting plan comes with our free Website Control Panel, which boasts a comprehensive knowledge base plus a set of instructional video tutorials. Whenever you require assistance with the Website Control Panel, just push the Help or Videos buttons located in the upper right corner.