Support and Help Channels
A 60–minutes Ticket Reply Guarantee
Each ticket that you submit to our tech support crew will be handled within less than 1 hour. The standard issues will be addressed asap. However, if the assistance inquiry you have sent calls for some help from a skilled technician, we will forward the ticket to him and will notify you about the delay.
Top–quality Customer Assist Service
Our customer help crew will be online for you 24x7x365 to to attend to all assistance inquiry tickets that you send to us. We offer tech support for all software that are installed in advance on your server. These include our custom made Website Control Panel, the chosen Operating System and also the server management panel (with respect to the VPS type).
An Intuitive Help Section
Each part of the Website Control Panel that is included absolutely free with your VPS offers an incorporated knowledge base. One can find a collection of comprehensive how–to articles and reviews and a range of step by step video training materials that show all the necessary website management jobs. You can gain access to them by simply clicking the Help or Video buttons in the right side of each Control Panel section.